IT Resources for Faculty and Staff

What is Multi-factor Authentication?

Every time you use a username and password to sign in to an online service, you are using these credentials to “authenticate” yourself, i.e. to prove to the service that you are who you say you are. Multi-factor authentication (MFA) adds an additional layer of authentication to your username and password by asking you for a second “factor” in addition to your password.

The second factor is usually in the form of a code that is sent to your mobile device in real-time – enter your username and password, receive a code, enter the code, and now you are successfully logged in.

By adding a second layer of authentication, you are protected against someone else getting into your email account even if they know your password.

How is MFA used at CUNY?

MFA is required for logging into Microsoft Office 365 ( using your CUNY Login ( Office 365 is currently used for access to MS Teams, and other Microsoft Office applications. Over the summer, we will be transitioning all employee email to Office 365 as well.

How does this work?

The time you log into your account, after MFA is enabled, you will be prompted to set up the second authentication factor. It is highly recommended that you complete this process from a web browser on a computer, and not from a mobile device.

You will have three MFA options to choose from –

  1. Using the Microsoft Authenticator app on an iOS or Android mobile smartphone or tablet. Available for download from the Apple and Google App StoresThis is the recommended and most convenient option
  2. Typing a code in response to an SMS text message sent to your cell phone
  3. Receiving a voice telephone call to a pre-configured number and typing in the spoken code

Need more information?

For a great overview of Multi-factor Authentication on Office 365, check out this video from Microsoft – What is: Multifactor Authentication.

Additional information on how CUNY uses can be found on the CUNY Website or CUNY IT Help.

If you have additional questions, and would like to speak with someone, please get in touch with the SPH IT Helpdesk – (646)364-9555

Outlook email (

Log into Outlook with your SPH credentials (e.g. sph\JSmith)


New users must “claim” their CUNYfirst accounts. The system verifies your identity against your HR record. Claim your account here.
Access to CUNYfirst modules requires approval from Business Process Owners. A list of approvers and access request forms can be found here.


You can log into BlackBoard using your CUNYfirst credentials.


The SPH SharePoint Intranet provides a secure, web-acessible, portal to store confidential data, and documents, that is hosted in the SPH DataCenter. SharePoint is available to all CUNY SPH faculty, staff, and students.
Login using your SPH domain credentials (e.g. sph\JSmith)
For training, and setting up new team sites, please send a request to the SPH Helpdesk (
A Quickstart Guide to the SPH SharePoint environment can be found here.

Digital Measures


Digital Measures Activity Insight software provides one convenient platform with which to track faculty data such as research, teaching, service activities, and accomplishments.

Additional information can be found here.

SPH S:\ Drive
Available over SPH VPN using SPH domain (sph\____).


The following software titles are available to all SPH employees.

See the CUNY information security policy, Use of University Data in the Cloud.

MS Office Suite (through Office 365)

Use your CUNYfirst credentials (e.g.

Login using your CUNY SPH email address.


Create free accounts yourself. Contact the Helpdesk to be added to the CUNY SPH license.



For campus and personal computers


For campus and personal computers

ArcGIS and ArcGIS online

For campus and personal computers

Adobe Creative Cloud

For campus and personal computers


Contact the SPH IT Helpdesk for account activation


For campus computers only


Access using your SPH domain account. The SPH IT Helpdesk can reset your domain account password if needed.

Contact the IT Helpdesk if you need assistance obtaining hardware such as a laptop, webcam, or microphone.



Web print requires SPH domain account credentials. Print from your own devices (while on SPH Wi-Fi).

Web printing can only be used to print PDFs or images. For MS Office files (e.g. a Word Document), first save to pdf, and then submit to the printer.

Captioning video lectures

CUNY Assistive Technology Services (CUNY CATS) recommends the use of to automatically transcribe video content. You can create a free account that comes with 600 free minutes per month. You import your videos and wait between 20 minutes to an hour for a transcribed product (depending on the length of the video). Once a video is transcribed, you can click on the transcript and make any necessary edits.

If you will be using live videos instead of recorded videos, Blackboard Collaborate has a live captioning feature. However, this does not automatically transcribe your live lectures. You will need to have an attendee type the captions as you are live (CATS does not have live captioning availability). Click here for more information on live captioning with Blackboard Collaborate.

Another option, if you would like to have your live lectures automatically captioned, is Office 365 which has a built-in live captioning feature if you use PowerPoint. CUNY faculty and staff have access to Office 365; you login with your CUNYfirst username ( and CUNYfirst password on After clicking on PowerPoint, you can start a new presentation or upload a presentation you already have. After it opens, click on slide show, and click on “always use subtitles”. You can choose to have the captions appear below or above the slide, and have your captions translated to another language by choosing a different subtitle language.

CUNY Assistive Technology Services

CUNY is continually updating the CUNY Assistive Technology Services (CUNY CATS)  website with how-to guides, videos, accessibility resources, and other important information with easy and simple installation instructions for CUNY students, faculty, and staff.

A reminder, the following software is available for free at-home use for students:

CATS Assistive Technology Lab Package

  • Kurzweil 3000 and WYNN are reading and writing software programs used primarily by students with learning disabilities.
  • ZoomText Magnifier/Reader is a magnification and reading program tailored for low-vision users.
  • JAWS is a screen reading software program that enables blind or visually impaired users to read the text that is displayed on the computer screen using a speech synthesizer or refreshable braille display.
  • Fusion is a combination of JAWS screen reader and ZoomText Magnifier/Reader primarily used by low vision and blind students.
  • OpenBook is a scanning and reading software program that converts printed documents into accessible digital text.