Reset Your SPH Domain Password

If you’ve forgotten your SPH Domain Account password or need to reset it, follow these steps using DomainSelfService:

✅ Step-by-Step Instructions

1. Access the DomainSelfService portal: https://domainselfservice.sph.cuny.edu
2. Navigate to the reset password function
   • On the login page, click the “Forgot your password” link.
     
3. Enter Your Domain Username
   • Type your domain username
     • For SPH employees, this is typically your first name initial followed by your last name (e.g. JSmith).
     • For students, this is typically your first name initial, followed by your last name, and last two digits of your EMPL ID (e.g. JSmith45).
   • Type in the captcha code displayed.
   • Click Continue.
4. Verify Your Identity
   • Select your SPH email address, to receive a link to reset your password.
   • The email will come from helpdesk@sph.cuny.edu
     
5. Retrieve the password reset link from your email account
   • https://outlook.office.com
   • Log in using your CUNY Login account ending in @login.cuny.edu
6. Set a New Password
   • Enter your new password.
   • Confirm the new password.
   • Type in the captcha code.
     
7. Submit
   • Click Reset Password.
   • You’ll see a confirmation message once your password is successfully reset.
8. Log In with Your New Password
   • Use your new password to log in to your domain account (Windows, SharePoint, etc).

💡 Tips

• Make sure your new password is strong and secure – we recommend using a password manager and creating unique passwords for every login you use.
• If you face any issues, reach out to IT support for assistance – helpdesk@sph.cuny.edu.