The Office of the University Controller is responsible for the disbursement of all financial aid and refund checks. Please view these FAQs to learn more about the process.
Students may receive their refunds in one of three ways:
Direct Deposit: The funds will be deposited into the student’s bank account. This is the fastest, safest and most efficient way to receive your funds!
To select this option, please login to CUNYfirst and follow this quick reference guide to enroll in Direct Deposit. Additionally, if your bank account has changed, please follow the same steps to update the account information.
Check: A check will be mailed to the address on file in CUNYfirst. If you have recently moved or changed your contact information, be sure to update your information in CUNYfirst. If you do not receive your check in the mail within 10 days of the mailing date or your check has been lost or stolen, contact the Bursar’s Office immediately. A “stop payment” will be placed on the check by CUNY’s Office of the University Controller. It may take up to four (4) weeks to receive a replacement check.
If you do not receive your refund check:
- Contact the Bursar’s Office so we can research about your disbursement. You may email us at firstname.lastname@example.org
- Come to the Bursar’s Office or mail us a stop payment request form (processed 3 or more weeks after the check is issued). Once the stop payment request is submitted, checks are generally re-issued within 3-4 weeks.