COVID-19 Wellness Resources and Essential Services

Last updated: 2/10/22

Below is a list of wellness resources and essential services relating to COVID-19 that students, faculty, and staff may find helpful.

New York State Department of Health COVID-19 Hotline

NYC Department of Health and Mental Hygiene COVID-19 Updates
To get regular updates on the latest developments regarding coronavirus in New York City, text COVID to 692-692. For updates in Spanish, text COVIDESP to 692-692. You will receive regular SMS texts with the latest news and developments.

NYC Health + Hospitals
Network of hospitals in New York City that provide care despite patients insurance status and assists in getting patients connected to insurance.
Call for an appointment: 1-844-NYC-4NYC

Veteran’s Health Administration

Student Wellness Counselor at CUNY SPH
Sherry Adams is a licensed social worker available to provide virtual counseling to students. Sherry is also available to assist students in identifying and accessing their neighborhood specific resources.  Please email to schedule an appointment:

Sherry hosted the Remaining Resilient During the COVID-19 Pandemic Workshop Series for students. Students can view videos from these sessions here.

CUNY Tax-Levy Employee Assistance Program
For faculty and staff experiencing heightened anxiety, CUNY’s Employee Assistance Plan (EAP) is available to help. CUNY’s EAP may be reached at 1-866-327-2400.

Research Foundation Employees Assistance Program
For help with feelings of stress or anxiety about these events, contact RFCUNY’s Employee Assistance Program (EAP).

NYC Mayor’s Office of Community Mental Health and NYC Health + Hospitals’ How to help someone who needs mental healthcare guide 

New York State’s Office of Mental Health’s COVID-19 Resources
OMH Emotional Support Line: 1-844-863-9314
The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.

SAMSHA (Substance Abuse and Mental Health Services) Hotline
1-800-662-HELP (4357)

Intimate partner violence and child abuse considerations during COVID-19

National Eating Disorders Association Helpline

Self-Harm Crisis Text Line
Text CONNECT to 741741

National Sexual Assault Hotline
24/7 support for survivors of sexual violence
1800-656-HOPE (6573

NYC WELL Mental Health Referral and Crisis Resource
Text WELL to 65173
Call 1-888-NYC-WELL (1-888-692-9355)
Chat on the website

The National Suicide Prevention Lifeline
HELP to 741741
Call 1-800-273-8255
Chat on the website

The Trevor Project Lifeline (LGBTQIA+ Support)
Text START to 678678
Chat on the website

International mental health support hotlines and helplines by country

Safe Horizon
Provides support for survivors of intimate partner violence through a 24-hour hotline 800-621-HOPE (4673), and comprehensive family justice centers in each borough.  Please call 911 for emergencies.

National Domestic Violence Hotline
Text LOVEIS to 22522

Positive Women’s Network
Addressing a Crisis Within a Crisis: IPV, HIV, and COVID-19

Veterans Affairs’ Intimate Partner Violence Assistance Program
Intimate Partner Violence and COVID-19 Response

Parent/Family Resources

National Association of School Psychologists guidance on talking to children about COVID-19 (in multiple languages)

NYC Children
Resources are available to provide support to overwhelmed parents including Coping Through COVID-19. Call 311 and ask for parenting support.  Also additional information and phone numbers for The Administration for Children and Family Services can be found at this website.

Food Bank NYC
Operates food pantries and soup kitchens, and directs you to SNAP enrollment sites. Visit website for most up to date information.

Financial Resources
Provides online emergency support to students during COVID-19. Offers referrals available in your community related to health, food, housing, transportation, and childcare.

NYC Human Resources Administration
Apply for Medicaid, cash assistance, SNAP, and childcare assistance at these HRA sites that also assist individuals in securing jobs. See also ACCESS NYC to find help with food, money, housing, work and more by visiting this website to find out which services you’re eligible for.

New York State Unemployment Insurance
211 is United’s Way national phone number for callers to speak with a Community Resource Specialist and get linkages to a variety of essential resources (including food, housing, childcare, healthcare, and other needs related to COVID-19 challenges). Visit the website for additional information and details about how to connect with services in your area.

Emergency Shelter
List of shelters for women, men, and families by city and state and for New York City, see the Department of Homeless Services.

Legal Resources
Law Enforcement Bureau of the NYC Commission on Human Rights
If you are being harassed due to your race, nationality, and/or other identity (or perceived identity) you can file a discrimination complaint with the Law Enforcement Bureau of the NYC Commission on Human Rights. Call 311 or (718) 722-3131. The office is located at 22 Reade Street in lower Manhattan.

New York State Office of Victim Services
OVS can provide a range of concrete and supportive services after a crime has occurred.